Summerhill Surgery

Summerhill Surgery 2015-09-21 Person 2 5 0

Your check-up for older people does not take walking into account as exercise. You ask about cycling (one of us can't see well enough to ride a bike and we can't get a tandem in our flat), swimming (one - the one who can see - is scared of water), gardening (we live in a housing association flat and have no garden of our own). If we climbed mountains your computer program would class us as inactive! We walk over 800 miles each year together and keep records of this (one mile is equal to 1.6 kilometers). We often pass the "health walk" groups as we go much faster than they do. A day out walking covers about nine to ten miles and sometimes longer! We have managed to walk most of the Kent coast! Yet the computer considers us inactive!!! You need to improve this computer program.

Summerhill Surgery 2015-08-02 Person 4 5 0

I find the receptionist are very rude and do not sign you in when you are unable to do it yourself due to a disability they do not listen to you when you are trying to talk to them some need better training when dealing with patients as some do not have the right attitude they may have problems at home but these should be left at home not brought in to work

Summerhill Surgery 2015-07-10 Person 2 5 0

Some of the phone calls that are recorded for training purposes could be used for how not to speak to patients. Very rude and unprofessional.

Summerhill Surgery 2014-12-08 Person 1 5 0

If you have a headache do not enter the surgery. The radio is loud and untuned. If you don't have a headache you will leave with one.

Summerhill Surgery 2014-10-31 Person 1 5 0

It is very difficult to et appointments at this surgery as you have to call at 8 and with only 2 doctors usually in and no way to forward book appointments either online or by phone it is a nightmare if you work. The receptionists are often rude and unhelpful. I needed an urgent referral to a different hospital as recommended by a consultant and it took me a week and a half and a formal complaint to get it done and then it was illegible. The patient communication is poor and test results can only be collected from 2-4 which is impossible with my work hours.